FAQs - Car Rental

When do I pay for my rental car?

You pay for your rental car at the point of collection.

What form of payment does Ballantyne Rentals accept?

We accept credit cards [Visa, Mastercard, American Express], US Traveller’s Cheques or Cash [local dollars, US dollars].

What Information do I need to have with me when I collect the car?

You will need to show a valid driver’s license along with your passport.

How do I add an additional driver to my rental car?

An additional authorized driver must satisfy the age requirements of Ballantyne Rentals and have a valid drivers’ license.  One additional driver can be added at on extra cost but two or more additional drivers will have a daily charge.

Can I keep my Ballantyne Rentals vehicle for longer than agreed to in the car rental contract?

If you would like to keep the vehicle longer than what s stated in the rental agreement, you must contact the car rental office to receive authorization and to find out about additional cost you might incur.

How do I contact customer service?

There are two ways to contact a Ballantyne Rentasl representative: through the Ballantyne Rentals website at Contact US and via the telephone (246) 432-1775.

Can I reserve a specific make, model or colour of vehicle?

We are unable to guarantee a specific make, model or colour of vehicle but we do try our best to meet your request.

What happens if the rental vehicle gets a flat tyre?

If you have any maintenance issues with your Ballantyne Rentals’ vehicle, you should contact us at (246) 432-1775.  We have a 24hour emergency service.